Customer Support

ORDER STATUS

Contact us at support@brapsnow.com any time you need assistance with your order. Our friendly and knowledgeable product experts are happy to help. Phone: 888-543-8846

  • If you were logged into you user account when you placed your order you can get the current status of your order in your account.
  • If you did not place your order using an existing using account please contact us for the current status of your order.
  • Orders that include products not in-stock will not be shipped until all products are in stock. Partial ships are available upon customer request. If you want us to partial ship your order, send an email to support@brapsnow.com requesting a partial ship and include your order #. Customers must reach out and request partial ships. Your order will not partial ship by default.

RETURNS:

Your satisfaction is our biggest priority, which is why we gladly accept any brand new, unused product still in the original packaging for up to 365 days from the date your order ships. Used products are not eligible for a return.

Refunds will be issued to the original payment method within 7-10 business days from being received. Returns on orders older than 30 days can be processed but will be completed for store credit.

INTERNATIONAL RETURNS AND EXCHANGES:

Orders shipped internationally are not eligible for free returns or merchandise exchanges. Original shipping fees do not include customs, duties, taxes and any other applicable charges, these the responsibility of the receiver, and cannot be refunded.

EXCHANGES:

To simplify the exchange process we handle them slightly different. Instead of a traditional exchange, we ask that you simply place a new order over the phone or online for the product that you would like so that we can deliver it to you as soon as possible. Then simply complete the return process outlined above for the original item you as soon as it is convenient for you and we will issue a refund to your credit card.

In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box. A restocking fee of up to 25% will be applied to any returns/exchanges of product missing original parts, or product returned in damaged retail packaging.

SALE PRICING POLICY:

Sale prices cannot be retroactively applied to previous orders placed with BrapSNOW.

PRODUCT WARRANTY:

At BrapSNOW, we take great pride in the products that we sell. We understand that your new purchase might require additional support, which is why each new product comes with a manufacturer's warranty (unless otherwise specified). While warranty periods may vary depending on the product purchased, most of the brands we work with guarantee at least one year of protection from any defects in material or workmanship.

Should you need to file a claim, BrapSNOW will act as the mediator between you and the manufacturer to ensure that everything goes smoothly. In the end, the manufacturer will make any and all warranty decisions.

There are some manufacturers that will handle warranty claims directly with the consumer, eliminating the authorized dealer (BrapSNOW) as the middleman through the process.
 
Either way, you can rest assured that you are covered for as long as your product is still under warranty.

Here are a few things that are NOT covered by warranty:

  • Normal wear resulting from standard usage that occurs over time. (chipped top sheet from placing boards in racks, sun fading, etc)
  • Damage resulting from contact with objects. (trees, stumps, rocks, little kids, trailer etc, etc.)
  • Damage to product resulting from improper care or unnecessary roughness.
  • Parts, hardware, and accessories that were lost or have gone missing AFTER receiving your shipment.

SHIPPING & DELIVERY:

FedEX Shipping Map

For an estimate of when orders shipped using FedEx or USPS or orders that qualify for Free Shipping will arrive please see the chart below.

Domestic Shipping Methods (Continental United States)

Economy 5-8 Business Days
Standard 3-4 Business Days
FedEx Ground® Home Delivery 2-5 Business Days
FedEx Express Saver® 3-4 Business Days
FedEx 2Day® 2 Business Days
USPS 5-8 Business Days

 

Please remember that delivery times apply to in stock items only, and do not include weekends or holidays. For more information, or if you need assistance to ensure your order arrives in time, please contact a product expert by calling 888-543-8846.

BEST PRICE PROMISE:

We want you to receive the best possible deal on your boating products. We match any authorized dealer's advertised price for the same in-stock item. What does that mean for you? If you find the same product in stock at another authorized retailer we'll gladly match their price delivered price. Don't forget that on top of our free fast shipping (on any order over $99 shipped to the Continental US) we also offer our exclusive lifetime technical support.

  • BrapSNOW Best Price Promise is only valid on products sold by factory authorized internet dealers.
  • BrapSNOW Best Price Promise is not available with any coupons or individual discounts.
  • BrapSNOW Best Price Promise is based on the delivered price for the item and will factor in shipping and tax charges.
  • BrapSNOW Best Price Promise is only available on an exact, in stock product with a displayed internet price (not price implied after promotions and coupons)
  • BrapSNOW Best Price Promise is not available to be applied retroactively, so please contact us us BEFORE placing your order.

If you have any questions about our price match policy, or if you would like us to match a price for you, simply shoot us an email at support@brapsnow.com.

Note: We have the right to refuse price matching at any time for any reason. In order to qualify for price matching, item must be identical make, model, year, and part number, and must be in stock. Price matching excludes sale items and previously purchased products.

PRIVACY & TERMS

You can read our privacy policy here.

You can read our terms of service here.